Small Business Marketing

First, let’s talk about your ezine, or e-newsletter. If you intend to publish an informative ezine, do not expect much direct sales from it. Why is this?

Because the primary purpose of your newsletter is to establish your credibility, expertise and to create that relationship - we keep returning to this relationship thing all the time, don’t we? Do not think of your ezine primarily as an advertisement for your services or products.

In your ezine, you must provide useful content to your subscribers. 

By all means, promote your products and services in your ezine, but do not make it the most prominent part of the newsletter. Here it should be in the background, and shouldn’t take up more than about a quarter of the space.

For example, at the bottom of the newsletter you can have a section titled “About Me”, and here you can provide a brief summary of your business, and also mention that you are the author of such-and-such book, or creator of a product. Provide a link to your site where there’s more information.

Now, the most money you’re going to make is through so-called promo-emails, or some people call them solo mailings. While your ezine may have several articles, reviews, comments, recommendations, etc., in a promo email you will concentrate on promoting just one particular thing: it could be a new product you developed, a new type of service that you offer, or something like that.

Typically, your promo emails will be much shorter than your regular ezine. In case you’re sending your ezine in HTML format you may want to experiment and send the promo emails as plain text. Be sure to split-test this.

BTW, for those who are not familiar with the term, split-testing is when you send one version of your email to a subset of your list and another, different version, to a different group of the same size. You compare the results, and from then on use the format witch produced the highest response.

These promotional emails will usually have response rates that are several times higher than a response from your ezine.

The easiest and quickest way is to set up a PayPal account.

First of all, let me dismiss any notions you might have about PayPal being a Mickey Mouse solution that’s not appropriate for serious on line business transactions. There are several, successful, internet marketers who make millions on line, and they use PayPal as their payment processor, so why not you, too? I use PayPal, too.

As a side note here: You may already have a merchant account to accept credit cards off line, but the same company you currently use may not be the best way to go for your on line transactions. Many off line merchant account providers are not familiar with online payments, so make sure you ask all the right questions first.

By all means, if you have a merchant account, talk to them first and see how they compare to PayPal.

Why I like PayPal - there are no monthly fees, so you only pay a processing fee per each transaction, only when you actually make a sale.

First of all, PayPay will provide you with secure payment processing technology so you can take credit cards, but also e-cheques, and money transfers from checking accounts.

Secondly, PayPal offers a shopping cart, with enough bells-and-whistles as you need to create those lovely “PAY NOW” buttons you can use either directly in your email promotions, but also on your web site.

Although this one seems obvious, unfortunately the situation is far from being clear and simple.

It is one thing to follow the law and obey all the rules, but ultimately spam is in the eyes of the beholder! This means it is your audience, your subscribers who are the judge and jury and executioner who have the last word on the issue of spam.

In this case, power truly is in the hands of the people!

These days, it’s not so much the content of your emails that’s going to trigger spam filters, it’s your reputation as a sender. That’s why it’s imperative to keep your name and web site domain clean.

Don’t be tempted to send emails to a list you obtained from a friend, and send an email “blast” to them. This will definitely land you in the dog house.

To avoid being labeled as a spammer: deliver content that you promised. That means content that is relevant to your audience.

If you say “sign up for my ezine to learn how to get rid of fear of dentists” don’t send them articles on effective anaesthetic procedures your dentist just introduced, or if you provide reviews of fine-art books in your e-newsletter, then don’t talk about music or architecture.

Sending relevant content will improve your reputation and your response rate!

Don’t copy what others are doing. Try to find your own style, your own voice. Again, you’re creating a relationship with your audience, and how can you do that if you’re copying someone else’s style?

The only way you can create that relationship is if you’re true to yourself, if you are who you are and you come across that way in everything you do, which includes your web site, your blog, your business card, and of course, your e-newsletter.

Don’t buy or rent email lists, unless you know 110% that the company who offers such lists is kosher. If anyone offers you a list of 1 million emails for $99, or whatever price, run like crazy from them.

Same applies to joining online list services, such as YourLuckyList, The List Machine and ListDotCom. Although they promise you access to thousands of “subscribers” I have a feeling that those thousands of people are there for the same reason you are - to offer their stuff to you - so they won’t be so responsive to your offers. That’s just my experience, you’re free to give them a try - let me know how you do, please.

My philosophy behind email marketing is - relationships - and the only way to build a relationship is if you build your own list. But, you see, building your own list doesn’t necessarily mean you have to build it yourself, alone. You can team up with others, for example with someone who offers a service or product which is complimentary to yours, and do some kind of join venture with them.

Programs such as Outlook, Eudora, Thunderbird or online email services such as Yahoo, or Hotmail are not to be used. They may be free to use, but will not give you all the options you might like to have, and besides, may also be unlawful, depending on your country’s anti-spam laws, if any.

Most Internet Service Providers, and most online email services limit the number of recipients that you can use in any single email message. Usually that number is around 20, or so, and it varies widely from ISP to ISP. This means that, depending on the size of your list, it may take you several sends to complete the “blast”. Although this may be acceptable if you have a list of 50 or so people, anything beyond that will be impractical.

If you’re using your own email program to send your e-newsletter you don’t, for the most part, have no idea what happens to your beautiful creation once it leaves your computer. You don’t really know if your audience receives your messages, if they open them, if they click on any links that are included in the content, etc.

If you’re really strapped for cash, and have a small list I can recommend this new Email Service Provider called MadMimi. Their service is free for lists under 100 subscribers.

Last word on using your own email program: if you have to use it, please, remember to use the BCC: field for your recipients. BCC stands for Blind Carbon Copy, and it simply means your recipients will not see each other’s names and email addresses.

The word “blog” itself comes from “web log”, so “blog” for short. Ever since Google acquired Blogger in 2003, this medium has been on the rise. Today even companies such as General Motors run blogs. Here are five reasons why you should have a blog for your small business or professional practice:

• Blogging builds credibility. As you get more and more into writing about your experiences on a particular topic, your readers come to realize that they can depend on your posts to provide useful information. This will establish you as an expert; as a consequence, more readers visit your site and more bloggers link to your blogs.
• Search engines love blogs. Because blog pages change very frequently, are content-rich, and easy to index, search engines just love to gobble them up. For example, if you noticed that your web site search engine rankings are slipping, this is most likely because the contents of your web site hasn’t changed in a long while. Search engines love fresh, new content, and by its nature, blogs are the epitome of freshness. To make the most of this, host your blog on your own domain, and use WordPress, or a similar blog system to run it.
• Blogging is simple. The simplest way to get a presence on the web is through blogging. If you can type and click a mouse, you can blog. It’s like having a virtual piece of paper and you just write your ideas, experiences, describe new products, and hope that the truth behind your articles comes out and entice your reader to also try your product. No knowledge of HTML is necessary, but will certainly come in handy to get some of the more advanced features set up.
• Blogging is authentic. In this day and age where advertising saturates our lives, we question the credibility of promoters’ claims. However, in blogs, real people share their real-life experiences, untainted by paid advertising. Reading blogs about first-hand product use is like talking to people about their first-hand experience.
• Blogging costs nothing. You don’t need to have any software, buy web hosting, register a domain, like you do for your web site. Any opportunity for free web time is definitely a bonus, especially to businesses that are starting up. Most major players in this arena offer free accounts. WordPress.com is one, Weebly.com is another.

Do you have a blog? A few days ago I started playing with WordPress for my blog. For weeks I’ve been trying to figure out which technology would be best, and have settled on WordPress for two main reasons:

1. It allows me to create “static” pages, so I can have a site that looks like a regular web site, with menus such as “About,” “Products,” “Services,” and so on, and at the same time have a blog going.
   and,
2. Second, I prefer to install the WP software on my own server, rather than use the hosted version of WP (i.e. WordPress.com) or other software, such as Blogger or TypePad, because it’s better for Search Engine Optimization. All the pages are sitting on my server/domain and are being indexed here, not at some blog hosting company.

Once word of advice, from my own experience: If you’re looking to save a few bucks and opt for a free blog, I wouldn’t recommend Blogger. Although it’s a good platform and all that, and being owned by Google can’t hurt these days, what I don’t like about it is the feature they have at the top of each blog, which is a link to “Next blog”: a few times I tried clicking it I ended up on blogs that I wouldn’t want my kids to see, if you know what I mean.

If you have a web site, consider re-doing it using WordPress, then you can enjoy the best of both worlds - and Google and other search engines will just love it so much more!

Some years ago personal development guru Mark Victor Hansen said “Your net-work determines your net-worth.” You’ve probably also heard the saying “It’s not what you know, it’s who you know,” and that’s actually better said “it’s who knows you.”

In the previous issue of Contacts2Clients, I mentioned some online networking sites and how to use them to build your business. It sparked a number of inquires from subscribers of this newsletter, but also from clients and colleagues.

Although I created my LinkedIn profile years ago, I’ve never actually used it until recently. Within about a month my network is now over 1.5 million strong - yes, that’s six figures, baby. And all that from only 60 or so connections.

Mind you, the point is not to have a large number of contacts, but to participate. Be active. If you just put up a profile, but never participate, it’s like having a blog to which you never post.

Some people say you should be active on 25 different networks. I don’t think that’s realistic, unless you delegate the work to a virtual assistant, but you should pick at least 3 that you will visit fairly regularly and make an effort to participate.

I get this kind of question a lot, and also see it posted on online forums hosted by various ESPs. The questions is: “Should I resend an email (ezine, offer, solo mailing) to my whole list or only to those that have not opened (or responded to) the original send?” Immediately following this question is: “How do I do that?”

I will leave the “Why?” for you to answer, because it will be different to different people. If you send your ezine once a week, then I’d say “Probably no”, but if you send it once a month, I’d advise you to resend perhaps 2 weeks after the original send.

With special offers and solo mailings, it will be different, too. These types of emails are more aggressive in nature, so you may want to consider resending these more often than you would a regular ezine.

In this short article I am going to give you the “How”: specific instructions on how to create a temporary list of subscribers who haven’t opened an email. This technique will work with any Email Service Provider system that shows you exactly which email addresses were registered as “opens”, but I will use Constant Contact as an example. If you’d like instructions on how to do this in 1ShoppingCart, email me.

This technique works in general, when you want to re-send an email campaign to a list, but exclude those subscribers who have previously opened or clicked on a link.

• Create a duplicate of your existing list, name it “Resend xyz” where “xyz” stands for the name of your email that you’d like to resend, e.g. “Resend C2C.v2.14” would stand for “Contacts2Clients Volume 2. Issue 14.”
  If you have several lists, create the new one by merging your list. This list will now contain addresses of all your subscribers to whom you sent the original email.
• In Constant Contact, go to Emails > Reports, then click on the number of “opens” for your original send. This will display a list of subscribers. At the bottom of the list click the button that reads “Save as List.” Name your new list “Opened xyz.”
• go to Contacts > Export. In the Contact List drop down menu select “Opened xyz” list, then export it in either CSV or TXT format, it doesn’t matter. This will create a file called export.csv in your download folder on your computer (most likely on your desktop)
• Locate this file on your PC and rename it “Opened xyz.csv”
• Back to Constant Contact. Remove the subscribers who have already opened your email campaign by selecting the “Resend xyz” list and then upload the file “Opened xyz.csv” from your PC (follow this click-path Contacts > Manage Contacts > Remove)

This way your new, temporary list “Resend xyz” will contain only those subscribers who have not previously opened your original email campaign.

Use this list to resend your email campaign, then delete it. If you intend to resend several times, then rename the “Resend xyz” list as “opened” and remove the “new” openers from it. Each time you do it, the list will get smaller and smaller.

Things to Keep in Mind When Resending Your Emails

• How often do you normally send your emails?
• Are your subscribers used to seeing resends in their in boxes?
• Are you going to antagonize some subscribers who didn’t open your email in the first place, because the subject line wasn’t enticing enough?
• Should you also change the subject line?

You see, there are so many variables, and things to consider, and we’re out of time and space, as I am trying to keep this last issue of 2007 a short one.

Bonus TIP:
Before doing any “open heart surgery” on your lists, save a backup copy of your active subscribers to your computer.

Copyright 2007 by Boris Mahovac - Your Ezine Coach